Ascendyl

Return & refund policy

Eligibility Items can be returned within 7 days of delivery if they are: • Unworn and unwashed • In original condition with all tags intact • In original packaging Non-returnable items For hygiene and safety reasons, the following are non-returnable: • Innerwear, swimwear & socks • Items marked "final sale" • Customised / altered items • Gift cards How to return 1. Visit /account, open the order, click "Return item". 2. Pick your items and the reason. We'll arrange a reverse pickup. 3. Hand the parcel to the courier in original condition. 4. Once received and inspected (3–5 business days), we issue a refund. Refunds • Prepaid orders: refunded to the original payment method. • COD orders: refunded to a bank account you'll be asked to provide. • Refunds typically reflect within 5–7 business days after we approve the return. Exchanges We don't currently offer direct exchanges. To exchange, return the item and place a new order — you'll have your refund before placing the new order in most cases. Damaged / wrong item If you received a damaged or wrong item, email Ascendyl204@gmail.com within 48 hours with photos. We'll arrange free replacement or full refund. Contact Ascendyl204@gmail.com · +91 7037638457